Software Quality Assurance Organization & Management
Objectives
This course covers topics related to organizational and management infrastructure and support required to
establish a sustainable quality assurance function within a software engineering organization. The course
addresses a variety of issues and questions, ranging from staff development and retention, to teamwork and
communications, to polices and procedures. The course offers practical insight and advice on how to deal with
some of the day-to-day operations issues vs. longer term strategic planning and goals within a quality
assurance organization. Participants are encouraged to bring questions and share experiences from their own
organizations.
Course Outline
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Objectives
This course covers topics related to organizational and management infrastructure and support required to
establish a sustainable quality assurance function within a software engineering organization. The course
addresses a variety of issues and questions, ranging from staff development and retention, to teamwork and
communications, to polices and procedures. The course offers practical insight and advice on how to deal with
some of the day-to-day operations issues vs. longer term strategic planning and goals within a quality
assurance organization. Participants are encouraged to bring questions and share experiences from their own
organizations.
Course Outline
- Building an Organization
- In Search of Calibre, Performance, and Quality
- Organizational Challenges
- Management Challenges
- Motivational Challenges
- The Question of Productivity and Effectiveness
- Hiring and Retaining Top Talent Around the World
- Staff Core Competencies
- Job Responsibilities and Qualifications
- Teamwork, Collaboration, and Communication
- Interdepartmental Boundaries, Common Goals and Conflicts
- Personal Growth and Career Roadmaps in Software Quality Assurance
- Managing a Software Quality Assurance Function
- Class Workshops (I & II)
- Organizational Policies and Procedures
- Review and Conclusion
- References
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